Last updated May 2025

Privacy Policy

1. INTRODUCTION

WITHLUCA LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI invoice processing service.

2. INFORMATION WE COLLECT

2.1 Information You Provide

  • Account information (name, email, business details)
  • Invoice and financial documents you upload
  • Payment information
  • Communication data when you contact us
  • Authorization to connect with third-party services (such as Gmail, Google Drive, Outlook, Microsoft, OneDrive) for invoice processing - we only use this data for the specific purpose of processing your invoices and do not use it for any AI/ML model training

2.2 Automatically Collected Information

  • Usage data and analytics
  • Device and browser information
  • IP address and location data
  • Cookies and similar tracking technologies
  • Invoice attachments from connected third-party services (we only access and process invoice-related data, not other sensitive information)

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and improve our invoice processing services, including automated invoice fetching from connected services
  • Process your payments and transactions
  • Communicate with you about our services
  • Analyze and improve our service performance
  • Comply with legal obligations

We explicitly affirm that any data accessed through Google Workspace APIs (including Gmail and Google Drive) is used solely for the purpose of processing your invoices and providing our service. We do not use this data to develop, improve, or train generalized AI and/or ML models. Your data from Google Workspace APIs is processed only for the specific purpose of invoice management and is not used for any other purposes, including AI model training or development.

4. DATA STORAGE AND SECURITY

  • We store data in secure facilities in the United Kingdom
  • We implement industry-standard security measures
  • We regularly review and update our security practices
  • We retain data only as long as necessary or required by law
  • For third-party service connections, we use secure, encrypted connections and maintain strict access controls
  • Our team members cannot access your connected accounts or read sensitive information from these sources

5. DATA SHARING AND DISCLOSURE

We may share your information with:

  • Service providers who assist in our operations
  • Professional advisers and auditors
  • Regulatory authorities when required by law
  • Business partners with your consent

We do not share, sell, or store any sensitive information from your connected third-party services. We only use this data to provide our invoice processing service, and we only request the minimum necessary permissions required to fetch invoices.

6. YOUR RIGHTS AND CHOICES

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to our data processing
  • Withdraw consent at any time
  • Manage your connected services through the Luca dashboard, including:
    • Disconnecting third-party service integrations
    • Deleting any invoices fetched from connected sources
    • Revoking third-party service permissions

7. COOKIES AND TRACKING

We use cookies and similar tracking technologies to improve your experience and analyze service usage. You can control cookie preferences through your browser settings.

8. CHILDREN'S PRIVACY

Our service is not intended for users under 18 years of age. We do not knowingly collect or maintain information from persons under 18.

9. INTERNATIONAL DATA TRANSFERS

We process data in the UK and comply with UK GDPR requirements. Any international transfers are conducted with appropriate safeguards in place.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. CONTACT US

If you have questions about this Privacy Policy or our practices, please contact us at:

WITHLUCA LTD
Email: hello@withluca.ai

12. DATA PROTECTION OFFICER

Our Data Protection Officer can be contacted at hello@withluca.ai for any data protection queries or concerns.